Friday, September 28, 2018

Elevator Pitch No. 1


https://www.youtube.com/watch?v=7owz05khgKM

"If you’re someone who loves to ride motorcycles, you know that going on a long motorcycle ride to nowhere in particular gives you a feeling like nothing else. This feeling isn’t a want for you; it’s a need. It’s something you can’t live without. And anything that enhances your enjoyment and safety when riding a motorcycle is, by extension, also a need. That’s why I’ve invented the Ridephones, a high-tech piece of equipment that fits underneath a standard helmet and streams music, navigational directions, and communication from other riders straight to you while you’re riding. If you’re riding through congested city traffic and don’t know how to get where you’re going, this is for you. If you’re riding in a group and need a walkie-talkie type device to tell other riders about road hazards or stops that need to be made, this is for you. If you’re riding on an open road and just want some music playing that makes you feel cool and alive, this is for you. The ways this product can improve the time you invest in your ride are endless. This is a product that anyone who considers riding a motorcycle to be an important part of their life needs to have. Ride safely, ride enjoyably, ride with Ridephones."

Tuesday, September 25, 2018

Testing the Hypothesis 2: Revenge of the Hypothesis


Who? – For this assignment, I have interviewed five members of management within non-fitness industries to contrast the ways in which their CRM needs may differ from the needs of those in the fitness industry.
            Interview #1, John: John is a supervisor at the reservations call center for a major theme park.
            Interview #2, Alton: Mike is a staff supervisor at a company that contracts security services for events.
            Interview #3, Abby: Abby is the property manager of my apartment building.
            Interview #4, Kris: Kris is a department head at a local community college from which I graduated last year.
            Interview #5, Erin: Erin is a manager at the Macy’s Department Store located in Westshore Mall.
What? – Based on the findings of these interviews, it seems that the needs differ at the point of receiving equipment from suppliers.
Why? – It appears that after these products are received, there is generally not a need for follow-up.



Inside the Boundary
Outside the Boundary
Who? – Entrepreneurs and managers in the fitness industry.
Who? – Entrepreneurs outside of the fitness industry.
What? – Industry-specific CRM software designed to fulfill the unmet needs of fitness entrepreneurs and managers
What? – Although businesses within all industries are in need of CRM technology, the specific needs of the fitness industry identified in my opportunity belief are not congruent with the needs of all businesses.
Why? – By enabling manufacturers/distributors to be involved with the buyer throughout the product’s lifespan, the sales process will take on a more consultative approach, thereby significantly increasing rates of success ful upselling and customer retention.
Alternative? – An alternative would be an innovative CRM software with broad enough capabilities to be applicable in all industries. (Note: Generic CRM technology is already widely available and easily accessible.)

Summary: These interviews were extraordinarily helpful in identifying the boundaries of this opportunity (i.e. who does not have this need). As such, I have acquired a more well-developed perspective on the scope and depth of this need.

Thursday, September 20, 2018

Solving the Problem

Solution: The problem I have identified is the absence of industry-specific CRM (Customer Relationship Management) software capable of following the sale of fitness equipment through its entire lifecycle, including maintenance and eventual replacement of the equipment. As I discovered via the interviews conducted in Part 7A: Testing the Hypothesis, the quality of a fitness center’s equipment is a primary factor in a prospective customer’s decision whether or not to purchase a membership at the facility. Currently, the leading B2B CRM market offers only cookie-cutter solutions that fail to allow the seller to follow the product throughout its lifecycle for the purposes of upselling and customer retention.

My solution to this problem is a specially-designed, industry-specific CRM with functionality that automatically prompts sellers to follow-up with buyers at regularly scheduled maintenance intervals, eventually leading to an additional sales opportunity when an aging product requires replacement. This creates a cyclical and consultative sales process, allowing the seller to leverage a variety of additional sales opportunities, including warranty agreements and repair services. These opportunities may be included with the initial purchase as an upsell or sold separately. 

This software, like most CRM software products, would be sold under a multi-user license agreement (either concurrent or FTE based on customer needs) with a monthly fee. The software could initially be tested in large cities with high-traffic, high-membership fitness center franchises (e.g. Tampa, Orlando, Miami). If successful, these franchises may spread awareness and use of the solution to surrounding franchises under the same brand (e.g. Anytime Fitness, Planet Fitness, Crunch, Gold’s Gym), thereby providing a pathway to scale this venture as it matures.

Testing the Hypothesis


The Hypothesis: I hypothesize that a need exists for an industry-specific CRM (Customer Relationship Management) software designed for use by manufacturers of fitness equipment.

The Who: The “who” of this opportunity would be firms that produce and/or distribute fitness equipment (machines, free weights, fitness devices, accessory equipment, etc.) for sale to fitness centers.

The What: Currently, the capabilities of business-to-business (B2B) CRM technologies are limited to generalized, cookie-cutter functionalities that fit the largest common denominator of B2B sales (e.g. Salesforce). This fails to meet the specific considerations inherent in fitness equipment purchases, including: lifespan of the equipment, repair and preventative maintenance of equipment, timetable for replacement of aging equipment, etc.

The Why: The nature of fitness equipment purchases involves a variety of needs throughout the lifespan of the product, spanning from the initial purchase to the product's eventual replacement. By enabling manufacturers/distributors to be involved with the buyer throughout the product’s lifespan, the sales process will take on a more consultative approach, thereby significantly increasing rates of successful upselling and customer retention.

Testing the Hypothesis: To test “The Who,” “The What,” and “The Why,” I have interviewed five individuals actively employed in the fitness industry. The findings of these interviews are as follows:

Kenneth, Gym Franchisee: According to Kenneth, having sellers more involved in the start-to-finish lifecycle of their products would make him much more likely to reorder or purchase additional products from the same seller. Additionally, he noted that he would be more likely to purchase warranty/maintenance contracts from these sellers.

Summer, Personal Trainer: Although Sommer’s role is not directly involved in the supply chain, she stated that the quality and maintenance regularity of the gym’s equipment has a noticeable impact on her clients’ satisfaction toward her training and likelihood to continue the service.

Keith, Sales Representative: During the interview, Keith stated that one of the most compelling selling points of his gym’s memberships is the quality of their equipment. This, according to Keith, is a significant determinant of whether or not prospects choose to buy memberships.

Nico, Sales Representative: Nico’s responses were nearly identical to Keith’s. He, like Keith, believes that equipment quality is a significant factor in a prospective client’s decision to purchase a membership at his gym.


Omar, General Manager: Omar, Kenneth’s direct report within the franchise, echoed Kenneth’s remark that the seller’s involvement throughout the lifespan of the product would make a reorder from that seller significantly more likely.

Summary: “The Who” of this opportunity is significantly larger in scope than I originally hypothesized. Although I initially limited the hypothesis to the buyers of fitness equipment (Owners and/or General Managers), it appears that everyone involved in the provision of fitness services may benefit from a solution to this unmet need. Additionally, each of the individuals who were interviewed echoed the validity of the need and the need’s impact on the execution of their roles. These interview findings lead me to more strongly believe that this need does, in fact, exist. 

Thursday, September 13, 2018

Identifying Opportunities in Economic & Regulatory Trends


Economic Opportunity #1: Online pharmacy service in India
1) Opportunity Belief: The emergence of demand for online pharmacy services in India presents an opportunity for entrepreneurs to enter this market in its infancy.
                2) Analysis:
a) Source: Nick Paul Taylor, Regulatory Affairs Professionals Society, https://www.raps.org/news-and-articles/news-articles/2018/9/asia-regulatory-roundup-india-shares-draft-legisl. Accessed 12 September 2018.
b) I believe this opportunity is likely to exist because an online pharmacy, as recently permitted under these regulatory changes, would provide easier access to potentially life-saving pharmaceutical drugs for the people of India.
c) The prototypical customer for this opportunity would be a user of prescription drugs in India. Additionally, the technology used to create an online pharmacy could potentially be licensed to existing brick-and-mortar pharmacies.
d) This opportunity would be relatively difficult to exploit because I am not located in India, nor am I familiar with the pharmaceutical market of that country.
3) “Why?” – As a millennial, I have seen many industries be revolutionized by the emergence of online markets. Although this progress has yet to meaningfully affect the pharmaceutical industry, this could certainly change within the next few years, providing a potentially profitable opportunity for entrepreneurs.
Regulatory Opportunity #1: Operation of a for-profit college
1) Opportunity Belief: Relaxed regulations on the operation of for-profit colleges presents an opportunity for entrepreneurs to enter the business of higher education for profit.
                2) Analysis:
a) Source: Cass R. Sunstein, Bloomberg News, https://www.bloomberg.com/view/articles/2018-09-04/trump-s-record-on-regulations-is-routine-not-radical, https://www.bloomberg.com/view/articles/2018-09-04/trump-s-record-on-regulations-is-routine-not-radical.
b) I believe this opportunity is likely to exist because a for-profit college may be better equipped to provide more innovative and/or cost-effective education than traditional institutions.
c) The prototypical customer for this opportunity would be a current or prospective college student who is unsatisfied with the existing provision of education or cost thereof.
d) This opportunity would be relatively easy to exploit because for-profit colleges already exist, providing a framework upon which entrepreneurs could innovate in order to build a better quality and more cost-effective institution.
3) “Why?” – Although I have previously been doubtful about the quality and legitimacy of for-profit colleges, I chose to view this information from the perspective of an entrepreneur, allowing me to see an opportunity in a market toward which I had previously been skeptical. Additionally, despite the clearly politically-charged nature of this article, I was able to identify a potential opportunity in some of the evidence briefly presented in support of the author’s arguments against President Trump.
Economic Opportunity #2: Technology capable of tracking the movement of drugs in China
1) Opportunity Belief: The need to combat the illegal distribution of prescription drugs in China has created a demand for technology that can track the movement of these drugs, presenting an opportunity for entrepreneurs to develop and sell such technology.
                2) Analysis:
a) Source:  Nick Paul Taylor, Regulatory Affairs Professionals Society, https://www.raps.org/news-and-articles/news-articles/2018/8/asia-regulatory-roundup-china-seeks-feedback-on-p. Accessed 12 September 2018.
b) I believe this opportunity is likely to exist because the ability to track the movement of prescription drugs would provide solutions to the unmet needs of prescription drug providers, pharmaceutical providers, law enforcement, and legitimate customers of prescription drugs.
c) The prototypical customers for this opportunity would be the manufacturers and distributors of prescription drugs in China.
d) This opportunity would be relatively difficult to exploit because, similar to Opportunity #1, I am not from China, nor am I familiar with the problems associated with the illegitimate movement of prescription drugs in that country.
3) “Why?” – I was born and raised near Huntington, West Virginia – commonly considered “Ground Zero of the opioid epidemic” in the United States. As such, I deeply understand how technology that could track the illegitimate movement of dangerous prescription drugs could deliver profound and widespread benefits to communities that may otherwise fall into a similar opioid crisis.
Regulatory Opportunity #2: Wearable technology capable of detecting medical abnormalities
1) Opportunity Belief: It is likely that an unmet needs exists for wearable technology capable of detecting medical abnormalities in individuals with risk factors affecting their health.
                2) Analysis:
a) Source: Ana Mulero, Regulatory Affairs Professionals Society, https://www.raps.org/news-and-articles/news-articles/2018/9/apple-sets-the-stage-for-fda-regulation-on-two-typ. Accessed 13 September 2018.
b) I believe this opportunity is likely to exist because such technology would provide potentially life-saving information to individuals with certain medical conditions.
c) The prototypical customer for this opportunity is a personal with a medical condition where immediate detection of diagnostic abnormalities would be beneficial or potentially life-saving.
d) This opportunity would be relatively difficult to exploit because development of such technology may be costly, and the corresponding price of these devices may be prohibitively expensive for health insurance providers.
3) “Why?” – This appears to be an emerging market, which may present the ideal time for a keen entrepreneur to enter into a potentially profitable venture in the early stages of an opportunity’s existence. My experience in this class so far has taught me that identifying opportunities before others presents a greater possibility of profiting from the venture. Additionally, this opportunity belief may involve a need rather than a want (interviews with prototypical customers, as we’ve conducted in previous exercises, would verify whether or not this is the case).

Tuesday, September 4, 2018

Identifying Local Opportunities


Description of the Story: This article describes the ways in which adverse weather and associated game delays have persistently impacted the experience of attendees at Raymond James Stadium.
Description of the Problem: A cost-effective roofing solution to cover Raymond James Stadium and provide protection from adverse weather conditions has not been found. This presents an opportunity for an entrepreneur to develop and propose a cost-effective roofing solution that would fulfill the unmet needs of Raymond James Stadium and the Tampa Bay Buccaneers.
People Affected by the Problem: Players, staff, fans, and stakeholders of the Tampa Bay Buccaneers

Description of the Story: According to this article, active-assisted stretching techniques can be beneficial for elderly individuals, who are often affected by mobility limitations that preclude traditional stretching.
Description of the Problem: Stretching is proven to be effective in improving flexibility, blood flow, and overall well-being. Elderly individuals, however, are likely to experience difficulty or pain that restricts their ability to perform these movements. This presents an entrepreneurial opportunity for development of stretching aids that would allow elderly individuals to take advantage of the health benefits associated with stretching.
People Affected by the Problem: Elderly individuals who have difficulty performing traditional stretches.
Description of the Story: This article describes the challenges experienced by several Safeway stores in Florida, which are preparing to close permanently. It explains that the failure of Safeway to gain a significant foothold in Florida’s grocery market can be attributed to the overwhelming presence of Publix.
Description of the Problem: Publix’s domination of the Floridian grocery market has discouraged investment from other grocery store chains within the state. This presents an opportunity for an entrepreneur to identify the ways in which Publix may be leaving customer needs unfulfilled in ways that potential competitors such as Safeway failed to address.
People Affected by the Problem: Grocery shoppers in Florida, proprietors of competing grocery chains (Kroger, Safeway, etc.)

Description of the Story: This article, written shortly before the recent Democratic and Republican primary elections, suggests that certain cybersecurity deficiencies may leave these elections vulnerable to hacking.
Description of the Problem: Unmet cybersecurity needs have left Florida’s elections vulnerable to potential interference from hackers. This presents an entrepreneurial opportunity to develop a more effective cybersecurity software that would allow for increased cybersecurity during Florida’s elections.
People Affected by the Problem: Florida voters, election officials, candidates for political office in Florida, all parties with vested interests in the outcomes of elections in Florida.

Description of the Story: Researchers at the University of Florida are seeking alternative ways to prevent birds from interfering with their experimental crops after deciding that they will no longer kill the birds.
Description of the Problem: Birds have been feeding on experimental crops being grown by agricultural researchers at the University of Florida. The university had previously been killing the birds, but this procedure was eventually deemed inadequate at fulfilling their unmet needs (i.e. removal of birds interfering in their research). This presents an entrepreneurial opportunity to provide an innovative, non-lethal method of preventing avian interference in UF’s experimental crops.
People Affected by the Problem: Agricultural researchers at the University of Florida

Monday, September 3, 2018

Forming an Opportunity Belief

Step 1: I believe there is an unmet need for wireless, Bluetooth-enabled headphones specifically designed to be worn with a motorcycle helmet.

Step 2: Most motorcycle riders enjoy listening to music while riding. However, there are currently no Bluetooth headphones specifically designed to accommodate the challenges of wearing headphones while wearing a motorcycle helmet. Although some helmets are currently produced with integrated Bluetooth speakers, they tend to be prohibitively expensive and often produce lower quality sound than ordinary Bluetooth headphones. Many riders attempt to fill this need using Bluetooth headphones designed for athletic use; however, these headphones are almost always too large to allow wear within a helmet and/or too insecure to stay in place while operating the motorcycle. Some riders may even alter the padding within their helmets to accommodate athletic headphones, thereby compromising safety in the event of a collision. For these reasons, I am 80% confident that this need exists.

Step 3: Our prototypical customer is an avid, frequent motorcycle rider/enthusiast.

Step 4(1): Interview Subject: Aaron
Aaron is a 22-year-old motorcycle rider. He began riding motorcycles two years ago. Aaron enthusiastically indicated that this need exists. He wishes he could listen to music while riding, but currently does not have a solution for doing so. He most often notices this need during longer rides. He has previously attempted to fulfill this need using athletic headphones, but these have been too bulky to wear inside of a motorcycle helmet.  

Step 5(1): Reflection: My interview with Aaron provided confirmation that this need does, in fact, exist. The experiences he described are similar to the expectations I had when forming my opportunity belief. The customer strongly indicated that the product described in my opportunity belief would fulfill his unmet needs.

Step 6: The interview process was performed twice more. Findings are as follows:

Step 4(2): Interview Subject: Roy
Roy is an avid motorcycle rider in his mid-50’s. He primarily rides during weekend trips , often taking part in group/pair riding trips. During the interview, he expressed enthusiasm for the product. He indicated, however, that such a product would be more useful as a tool for navigation and communication between riders. For Roy, this need is greater than the need for music listening. As stated during the interview, “I’m not from Florida, so some kind of earpiece that could feed me directions would be incredible.” He also expressed interest in communication features similar to those of a walkie-talkie, allowing groups/pairs of riders to communicate with one another for various purposes, (road hazards, stopping to fuel, emergencies, etc.). Currently, when Roy needs to communicate with other riders in his group, he speeds up in front of them and motions using mutually-understood hand signals. This, Roy says, presents a serious safety concern, particularly when riding in traffic or adverse conditions.

Step 5(2): Reflection: Roy’s needs appear to differ from the expected needs of our prototypical customer. Although I expected that the need existed primarily for music listening, my interview with Roy has provided insight into the scope of this unfulfilled need and the functionalities that would most correctly address the need.

Step 4(3): Interview Subject: Sara
               Sara is a 26-year-old avid motorcycle rider. She primarily rides during her daily commute to/from work. Sara indicated that the ability to listen to music while riding would make her 25-minute commute much more enjoyable. Currently, she has not found an adequate solution to meet this need.
Step 5(3): Reflection: As with the first subject, my interview with Sara provided confirmation that this need does exist. Interestingly, it seems that my younger customers are much more interested in the music streaming functionality of the product. If this sample of potential customers is representative of all customers, this information may be useful in marketing the product to different demographics of motorcycle riders.

Step 7: Overall Reflection: These customer interviews have significantly expanded my understanding of this unfulfilled need, and my opportunity believe has changed accordingly. This unfulfilled need is not limited only to music listening; there are several additional sub-needs that this product could fulfill via various functionalities. This exercise has been particularly enlightening, as it has allowed me to experience the ways in which customer interaction can shape an entrepreneur’s opportunity belief to more accurately reflect the customers’ unfulfilled needs. With this in mind, I strongly feel that an entrepreneur should be willing to adapt his or her opportunity belief to customer feedback in order to more correctly fulfill the customer’s needs.

Sunday, September 2, 2018

My Entrepreneurship Story


               My most noteworthy experience with entrepreneurship came during my time at Hillsborough Community College, where I took an Intro to Public Speaking course as a requirement for my Associate’s Degree. Although I was not initially enthusiastic about taking the class, I quickly discovered that I had a powerful talent for public speaking. Over the course of the semester, I noticed steep improvements in my self-confidence, communication, and leadership skills as a direct result of participation in the class.
               When the course ended, I sought out opportunities to further build upon the skills promoted throughout Intro to Public Speaking; however, I learned that the college offered no such opportunities. Seeing this unfulfilled need, I partnered with the public speaking professor to form HCC’s first and only public speaking club. Throughout the following year, the club grew to become the one of the largest and most active student organizations at the college, allowing over 100 students to actively develop the aforementioned skills during its first two semesters of existence. What began as an idea sparked by unexpected interest in a required course eventually became a powerful force for personal and professional development throughout the HCC student community.
               Although entrepreneurship certainly interests me, I enrolled in ENT3003 primarily because it is a requirement for the General Studies major within the online BSBA program. However, as the public speaking club demonstrates, some of our most rewarding educational experiences often come from unexpected places!
               


Final Reflection

1)        One thing that stands out about my work in this course is the way my comfort with presenting new ideas to people grew each week....